el777's Privacy Policy
Here is a full description of how your personal information is collected, stored, and kept secure on the el777 platform.
Important Notice: Reading this privacy policy will help you understand how el777 uses your information. Continuing to use the platform means you agree to this policy.
1. Introduction & Scope
el777 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy and protection of personal information of all our members. This Privacy Policy ("Policy") describes how el777 collects your personal information, the purposes for which it is used, who it may be shared with, and how your information is kept secure.
This policy applies to el777's website, mobile platform, and all related services. By using our services, you are considered to have given your consent to the terms of this policy. If you do not agree with any part of this policy, you are requested to refrain from using our services.
This policy applies only to individuals aged 21 or older. el777 does not knowingly collect information from minors. If we become aware that a minor is using our platform, we will immediately close that account and delete any information collected.
2. What Types of Information Are Collected
el777 may collect your information through various means. The categories of information collected are as follows:
2.1 Registration & Identity Information
When you create an account on el777, we collect the following information:
- Full name and date of birth
- Mobile phone number and email address
- Residential address
- Verification information related to national ID or passport (when identity verification is required)
- Username and password you create (stored in encrypted form)
2.2 Financial Transaction Information
To complete deposit and withdrawal processes, we collect the following information:
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Bank account information (for bank transfers)
- Transaction amount and date
- Transaction reference number
2.3 Usage & Activity Information
When you use the el777 platform, we automatically record the following information:
- IP address and device information
- Browser type and operating system
- Time of access and use of the platform
- Information about which games or sections were used
- Cookie and session data
3. Purpose of Data Collection
el777 uses your information only for lawful and specific purposes. The main purposes for using your information are:
3.1 Service Delivery & Account Management
We use your information to create and maintain your account, complete deposit and withdrawal processes, provide bonuses and promotional offers, and ensure the security of your account.
3.2 Identity Verification & Fraud Prevention
el777 verifies information to confirm your identity, prevent money laundering and fraud, and keep minors from using the service. This is essential for maintaining a safe gaming environment.
3.3 Customer Support
Our 24/7 live chat and email support team may use your account information to resolve your issues. This improves service quality and allows your issues to be resolved quickly.
3.4 Responsible Gaming
el777 takes responsible gaming very seriously. By reviewing your gaming activity data, we can identify potentially risky behaviour and provide support where needed.
3.5 Platform Improvement
By analysing user experiences, we continuously improve our platform. This analysis does not reveal individual identities — only overall usage patterns are observed.
4. Sharing Information with Third Parties
el777 does not sell your personal information or provide it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted third parties for payment processing, identity verification, and technical service delivery. These partners receive only the information necessary to provide the specific service and are required to comply with el777's privacy standards.
4.2 Legal Obligations
In cases of court orders, government directives, or legal obligations, el777 may provide necessary information to the relevant authorities. In such cases, el777 will endeavour to notify you in advance where possible.
4.3 Fraud & Money Laundering Prevention
In cases of suspected fraud or money laundering, information may be shared with the relevant authorities. This is done to protect all users of the platform.
5. Data Protection & Security Measures
el777 applies industry-standard security measures to keep your information secure:
5.1 SSL Encryption
All information transmitted to and from our platform is protected by SSL (Secure Socket Layer) encryption. This prevents unauthorised parties from accessing your information during transmission.
5.2 Data Storage Security
Collected information is stored on encrypted and secured servers. Passwords are never stored in plain readable form — they are stored using strong cryptographic hashing methods.
5.3 Access Control
Only authorised personnel can access your information, and their access is limited to what is required for their work. All access is logged and regularly reviewed.
5.4 Regular Security Reviews
Our security team regularly tests the system and identifies potential vulnerabilities to address them. This helps keep our platform secure at all times.
6. Cookie Policy
el777 uses cookies and similar technologies on its platform. Cookies are small text files stored on your device that help us improve our services.
6.1 Essential Cookies
These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions, ensure security, and save your preferences. Blocking these cookies will prevent the platform from working properly.
6.2 Analytical Cookies
We use analytical cookies to collect statistical information about how the platform is used. This information helps us improve our services and does not contain personal identities.
6.3 Cookie Control
You can control cookies through your browser settings. However, please be aware that blocking certain cookies may cause some features of the platform to not work properly.
7. Data Retention Period
el777 retains your information for the period necessary to provide services. Information may be retained while your account is active and after account closure for as long as needed to meet legal obligations, resolve disputes, and prevent fraud.
Financial transaction information is generally retained for the period specified under applicable laws in Bangladesh.
8. Your Rights
As an el777 member, you have the following rights regarding your own information:
8.1 Right to Access
You may request a copy of the information we hold about you. To make this request, please contact our support team.
8.2 Right to Correction
If any of your information is incorrect or incomplete, you may request that it be corrected. Maintaining accurate information is important for both us and you.
8.3 Request for Deletion
In certain circumstances, you may request the deletion of your personal information. However, it may not be possible to fully fulfil this request due to legal obligations, ongoing disputes, or other legitimate reasons.
8.4 Objection to Data Processing
You may object to the processing of your information for specific purposes. For marketing communications, you may withdraw your consent at any time.
To exercise any of the above rights, please contact our support team via live chat or email. We will endeavour to respond to your request within a reasonable time.
9. Changes to the Policy
el777 reserves the right to update this privacy policy as needed. For any significant changes, we will update this page and, where applicable, notify you directly. The latest version of the policy will always be available on this page.
Continuing to use the platform after a revised policy is published will be taken as your automatic consent to the revised policy. We therefore recommend visiting this page regularly.
10. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Live Chat: 24 hours a day, 7 days a week — in both Bengali and English
- Email: [email protected]
Our team is always ready to help resolve any questions you have regarding your privacy. We place the highest importance on your privacy at el777 and are committed to maintaining your trust.
Our Commitment: el777 is a safe and transparent platform. We follow the highest standards of technology and processes to protect your information and privacy.